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John Siracusa on Bureaucracy

By this point in my life, I’d also had enough experience with government, corporations, and academic bureaucracies to understand what happens to organizations as they get larger. The middle-managers and empire-builders start to take root. Each problem results in a new guideline or process meant to prevent the problem from ever occurring again. Metrics are added, because managers can’t manage what they can’t measure. Individual incentives shift so far from the stated corporate goal that they actively work against it. Intrinsic motivation wanes. The ability to do truly great work all but disappears.


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